Friday, October 12, 2018

Dynamics CRM 365 App for Outlook permission error

Your client may complain that he is getting the following error when he opens the Dynamics 365 App for Outlook.

"We are unable to show Dynamics 365 App for Outlook because current user role does not have required permissions. Please contact your administrator to have required security role assigned to the Dynamics 365 App for Outlook solution."

The reason behind this is the client's Dynamics 365 security role does not have access to the app module used by the Dynamics 365 App for Outlook.

The fix is really simple.
  1. Go to Settings > Security > Security Roles and select the relevant security role for the user.
  2. Grant Create, Write permission for "App" entity.

Time to pay more attention to changes in the security roles with new app features...

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